For all refund issues pertaining to orders made via Terpfex.com, we encourage you to contact us via email at [email protected]
We do not handle refunds for purchases made at independent retail locations. If you purchased a Terpfex product at a retail location, or through a website other than Terpfex.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from www.Terpfex.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not guaranteed and no returns will be given if you have not contacted us within 10 days of your purchase. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply.
Due to the nature of the product, refunds are not available in almost all cases. If you feel you have a situation that requires an exception, please contact us at [email protected]. If a return or exchange is allowed, a restocking fee may be applied to the returned order. The restocking fee may be 25% or more of the original purchase price.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for the refund, as cannabinoids affect everyone differently.
If a product arrives damaged and unusable you must notify us on the day of product arrival via phone or email at [email protected] or here. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to [email protected] with your order number on the subject line like DAMAGED PRODUCT – ORDER #(Insert your order number)
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship the product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.